LiveAgent - Provides An Excellent Ticketing Solution And Social Network

LiveAgent - Exclusive Customer Support Control Services With Help Desk Exclusively For WordPress Users

The LiveAgent Help Desk offers Customer Support Management services to empower WordPress and Magento plugins. They provide appropriate real-time chat support and also offer suitable escalation and campaign management. These CRM Software services provide professional live-chat software exclusive for WordPress users.

These Customer Support Software services enable you to process unlimited calls storage, transferring, routing, and escalation of issues or even handle them efficiently. To ensure your success, you need to give great attention to your customers. With a strong customer service culture, you can stay close to your customers, which paves the way to great success.

Major Features and Benefits of LiveAgent

Free Trial Period

The LiveAgent Help Desk enables you to procure the Help Desk Software or the CRM Tools for a trial of 14 days free of cost. These trial session packages do not require a Credit Card entry too. LiveAgent’s help desk software enables you to communicate with your client in multiple methodologies. The software comes up with a manifold of communication channels along with a wide range of features.

Manifolds Communication Channel

In Ticketing, the LiveAgent CRM software will automatically sort your client and company communications into tickets, and it is stored without any limitations. Each communication can be identified with a unique reference identification number.

Improves Conversion Rates

The client can communicate with you by using the built-in contact forms. Besides, the Real-Time Chat also allows you to Chat in real-time with your customers, improving your conversion rates. Via Facebook, you can Trail and respond to all the posts, comments, and private messages keyed in by your customers. With the Twitter media channel, you can monitor and respond to mentions, and additionally, you can also Tweet about your brand. Through the Video chat or call option, you can communicate with your clients and colleagues alike.

Other communication channels include Interactive Voice Response, Unlimited Call Recordings, Softphones, Analytics overview, or creating a Knowledge base that comprises technical articles, forums, or feedback boards.

Conclusion

The Rhino Support and FreshDesk Helpdesk are professional class help desk software that enables you to communicate well with your client and provide them with everything under one roof.